Returns Policy
1. Returns period: Customers have the right to return a product within 14 days of receipt.
2. Condition of the product: The returned product must be in its original and resalable condition and in the packaging we sent.
Returns process
3. Notification of return: Customers must report the return via the return form below and indicate the reason for return.
4. Approval of return: The return request is assessed and then approved or rejected by the webshop. Customers will be informed of the decision.
5. Shipping of the returned product: If the return is approved, customers must properly package the product and return it to the return address provided. They must maintain proof of postage.
6. Refund or exchange: After receipt and inspection of the returned product, the webshop will proceed with a refund via the original payment method or exchange of the product, depending on the customer's wishes and stock availability.
Costs and Shipping Information
7. Return costs: The customer is responsible for return shipping costs, unless the return is the result of an error by the webshop, such as sending the wrong product or a defective product.
8. Packaging and Shipping: Customers should ensure that the product is properly packaged and that they use a trackable shipping method to prevent loss or damage in transit.
Exceptional situations
9. Defective Products: If a product is found to be defective upon receipt, please contact customer service immediately and provide photos of the defective product. We will take appropriate steps to resolve the problem.
10. Lost or Damaged Shipments: In the event of lost or severely damaged shipments, please contact customer service for further assistance.
